Last updated: March 10, 2026
These Terms of Use constitute a legally binding agreement between you (whether personally or on behalf of an entity) and ChurnBack AI, LLC ("Company," "we," "us," or "our"), a company registered in California, United States, concerning your access to and use of the Services.
Important: By accessing or using our Services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must discontinue use of the Services immediately.
ChurnBack is a cloud-based Software-as-a-Service (SaaS) platform that helps subscription businesses reduce customer churn and recover lost revenue. We operate the website https://www.churnback.ai (the "Site"), as well as any related products and services that refer or link to these Terms of Use (collectively, the "Services").
Our Services include:
The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.). If your interactions would be subject to such laws, you may not use the Services.
You can contact us by email at jtvolps@gmail.com, or by mail to ChurnBack AI, LLC, 13150 Portofino Dr, Del Mar, CA 92014, United States.
We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text, photographs, and graphics (collectively, the "Content"), as well as trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by copyright and trademark laws in the United States and internationally.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not copy, reproduce, distribute, sell, license, or otherwise exploit any Content or Marks without our express prior written permission.
By sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. We shall own this Submission and be entitled to its unrestricted use for any lawful purpose without compensation to you.
By using the Services, you represent and warrant that:
If you provide information that is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account.
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username if we determine it is inappropriate or objectionable.
We accept payment via Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed through Stripe and shall be in US dollars.
You agree to provide current, complete, and accurate billing information. You authorize us to charge your chosen payment method for applicable fees. We reserve the right to correct pricing errors and to refuse any order.
Your subscription will continue and automatically renew on a monthly billing cycle unless canceled. You consent to recurring charges without requiring prior approval for each charge.
In addition to the base subscription fee, you will be billed a performance fee equal to 25% of monthly recurring revenue recovered through ChurnBack's cancel flow and dunning services. This fee is calculated and invoiced separately at the end of each billing period.
Promotional trial codes may be available for select users. Trial terms are specified at the time of code redemption.
You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have questions, email us at jtvolps@gmail.com.
We may make changes to subscription fees from time to time and will communicate any price changes in accordance with applicable law.
You may not use the Services for any purpose other than that for which we make them available. As a user, you agree not to:
The Services may provide you with the opportunity to submit content and materials, including text, feedback, comments, and suggestions ("Contributions"). By creating or making available any Contributions, you represent and warrant that they do not infringe the rights of any third party, are not false or misleading, and do not violate any applicable law.
You and the Services agree that we may access, store, process, and use any information and personal data that you provide, in accordance with our Privacy Policy. By submitting suggestions or feedback, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert ownership over your Contributions. You retain full ownership of all of your Contributions and any associated intellectual property rights.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms; (2) take legal action against anyone who violates these Terms; (3) refuse, restrict, or disable access to any Contributions; (4) remove files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and facilitate proper functioning.
We care about data privacy and security. Please review our Privacy Policy at https://www.churnback.ai/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.
The Services are hosted in the United States. If you access the Services from outside the United States, you consent to the transfer and processing of your data in the United States.
These Terms remain in full force and effect while you use the Services. We reserve the right to deny access to the Services to any person for any reason, including for breach of these Terms. We may terminate your account and delete any content or information you posted at any time, without warning, in our sole discretion.
If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake name, or the name of any third party.
We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We will not be liable for any modification, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance. You agree that we have no liability for any loss or inconvenience caused by your inability to access the Services during downtime.
These Terms of Use are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
You agree to irrevocably submit all disputes related to these Terms to the jurisdiction of the courts of San Diego County, California. ChurnBack AI, LLC shall also maintain the right to bring proceedings in the courts of the country where you reside.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WILL ASSUME NO LIABILITY FOR ANY ERRORS, PERSONAL INJURY, PROPERTY DAMAGE, UNAUTHORIZED ACCESS, INTERRUPTION OF TRANSMISSION, BUGS, VIRUSES, OR ERRORS IN CONTENT.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SERVICES.
OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, or claim arising out of: (1) your use of the Services; (2) breach of these Terms; (3) breach of your representations and warranties; (4) your violation of the rights of a third party; or (5) any harmful act toward another user.
We will maintain certain data that you transmit to the Services for the purpose of managing performance, as well as data relating to your use of the Services. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability for any loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communication be in writing.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
These Terms of Use and any policies or operating rules posted by us constitute the entire agreement between you and us. Our failure to exercise any right or provision of these Terms shall not operate as a waiver. These Terms operate to the fullest extent permissible by law. We may assign our rights and obligations at any time. We shall not be liable for any loss, damage, or failure to act caused by circumstances beyond our reasonable control.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms.
To resolve a complaint regarding the Services or to receive further information, please contact us at: